TERMS OF USE.

TERMS OF USE

The use of the services of our online store is subject to the terms and conditions described below. By using these services, you accept these terms and conditions. For any questions or clarifications, please contact us from the contact section.

ABOUT THE SITE AND THE ACCESS.

Access to our store is restricted and personal, therefore it is not allowed to download, modify, reproduce, duplicate, copy, sell, resell, visit or exploit its content or part of it for commercial purposes without the express written consent of our administration.
Access to the store does not include authorization for the commercial use of this site or its content, or product lists or prices. It also does not allow any type of download or copy of billing information for the benefit of a third party.
It is allowed the inclusion of links to our virtual store on other pages as long as they are not associated with false or offensive information. No images, logos, texts, designs or formats of the web shop should be inserted in these links without the express written consent of our administration. We will act against any unauthorized use of the site or its content.

COMMUNICATION.

It is not allowed to use false e-mail addresses or involve another person. Our company communicates with users via e-mail or telephone. When you communicate by email and register on our website you agree to receive electronic communication from us. In case of not wanting to receive information, write us from the contact section.

PRODUCT DESCRIPTION.

The company keeps updated the descriptions, prices and images of products; however we can not guarantee that at all times the descriptions of the products or other content of this site is accurate, complete, reliable, updated or free of errors.

WARRANTY:

All our articles have the guarantee against defects in materials and manufacture. Damages caused by improper use or handling of the products are not included in the warranty.

RETURNS AND CHANGES:

The return period is 14 calendar days from the date of receipt of the shipment. The product must be in perfect condition, in its original packaging and with the accessories or gifts included in its case. After checking the status of the product, the amount will be refunded in accordance with the same payment method used by the customer (in cash on delivery payments, the refund is made by bank transfer).

The return postage will be borne by the buyer.
In case of change, the buyer will have to pay the costs of the return and the new shipment.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, TricotPlus will accept the return of the product and will proceed to the reimbursement of its amount according to the payment method made, and where appropriate, to the shipment of the new product:

To make the change for another article, please contact the commercial department to study this possibility.

No changes or returns of material in liquidation or with more than 30% discount are accepted. In material in liquidation it will be possible that all the skeins are of the same color. If this is not possible, they will use the existing stock with existing tints.

All the material of Lanas Katia and Lanas Stop is considered in liquidation.

In the case of defective products or erroneous shipments, all shipping costs will be borne by TricotPlus.

If the original order was covered by the free shipping discount for orders of more than € 30 or € 49, depending on the delivery method chosen, and due to a partial refund, lower these amounts, the amount of the corresponding cost will be deducted. the chosen mode of the refund amount. Likewise, if a total return of a package is received, the free shipping discount will be deducted from the return of the freight amount.

In both cases, please contact our commercial department:

 info@tricotplus.com

Using the services of our shop is subject to the terms and conditions described below. By using these services, you accept these terms and conditions. For any queries please contact us from the contact section.

ON SITE AND ACCESS.

Access is restricted to our store personal and therefore not allowed to download, modify, reproduce, duplicate, copy, sell, resell, visit or use its contents or any part thereof for commercial purposes without the express written consent of our administration.Access to the store does not include permission for commercial use of this site or its content, or for any product or price lists. Nor can any downloading or copying of billing information for the benefit of another.Permission is granted to include links to our shop on other pages as long as they are not associated with false information or offensiveness. Do not insert these links images, logos, text, graphics or web store formats without the express written consent of our administration. Action will be taken against any unauthorized use of the site or its contents. 

COMMUNICATION.

You may not use e-mail addresses false or implicate another person. Our company communicates with users via e-mail or telephone. When you communicate via email and register with our site agrees to receive electronic communications from us. In case of not wanting to receive information, write us from the contact section.

PRODUCT DESCRIPTION.

The company has updated the description, price and product images, but can not guarantee that at all times the product descriptions or other content of this site is accurate, complete, reliable, current or error free.